“What we’re calling it [is] collective intelligence,” O’Brien said. “It’s less about crowdsourcing, but more about collaboration.” PepsiCo looks at DEWmocracy, which has literally been driven by word of mouth, as a way of doing business rather than an ad campaign, he said, and the most important thing to recognize is the passion consumers feel for Mountain Dew is like nothing that’s out there.
According to O’Brien, PepsiCo looks at social media as the best way to get direct dialog with their fans and for the company to hear from those fans without filters. “It’s been great for us to have this really unique dialogue that we normally wouldn’t have,” he said. “It really has opened our eyes up.”
Convince & Convert’s Baer said the DEWmocracy campaign fits with Mountain Dew’s brand and customer profile. He said giving customers ownership of the brand is a fantastic idea.
“What they’re trading off is reach for depth and they’re trading short-term impact for long-term impact,” he said. Baer sees the process of brands asking customers to craft better products or services as a trend. He pointed out that companies aren’t just soliciting customer input, but they’re putting it into practice. And some business decisions are now based solely on customer feedback.
Interesting description of the shift in social media with Pepsi’s Dew from broadcasting to fans to engaging them in major product decisions.
How can Gov 2.0 learn from these types of experiments?