Five jobs for Internet enthusiasts – CNN.com…User Operations Analyst???

by johnwhalen on February 11, 2010

in Uncategorized

User operations analyst

What one thing do advertisers and site owners want to know more than anything else?

How online users behave — the pages they visit, how far they scroll down a page, how many clicks they are willing to make to find information and anything else that gives insight to how users navigate a site.

User operations analysts monitor how users interact with the site and they also answer users’ questions or listen to their feedback to see what they want in a site. The analysts then share their information with the site owner.

Doesn’t this sound like a Usability or User Research pro to you?
I wonder where they got User Operations Analyst…

Posted via web from John Whalen’s Posterous

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